Prosphairshop's excellent customer service.

It has been almost two years since Prosphairshop.com was launched. During these two years, prosphairshop has been well received by customers for our excellent wigs quality and perfect customer service.

With the increasing traffic, many new customers flood into the website every day.

Most customers will have many various questions before buying a wig, and some customers even have doubts about the website.

We deeply understand all kinds of questions from customers.

Solving problems for customers is what all the staff of our website have been working hard on. With the lengthening of the establishment of the website, our service system has become increasingly perfect.

The first is the types of our services.

The service types of the website are mainly divided into three parts, pre-sale customer advisory, product transportation service and after-sale return and exchange service.

Prosphairshop.com has opened Facebook and Instagram social message reply and website online chat services. When logging in, customers can choose different ways of customer service according to different login accounts.

If you have more urgent requirements or questions, we recommend that you choose the website online chat to communicate with our customer service staff, the customer service staff will be enthusiastic and try to answer any questions for you.

Our customer service staff have this deep product knowledge, whether it is about the hair quality of the wig or the color, size and length curvature of the problem can be perfect for you.

 

Customers usually are most concerned about the transportation of products. Our website cooperates with DHL, Fedex, UPS and USPS express services, and the fastest can be delivered within 3 days. If customers want to receive the goods in a very short time, they can choose to contact our customer service staff to expedite the order. After paying the expedited fee, we will expedite the order for the customer and choose the fastest express service.

The above services are free of charge.

 

When you buy a product, you will undoubtedly encounter situations where you don’t like or are not satisfied with the product. In this case, customers are more anxious, and while dissatisfied with the product, they are also worried about the reputation of the website.

Furthermore, we can solemnly promise that the website has a comprehensive return and exchange policy. Customers can check it through the following link and strictly follow the steps above for return and exchange to get the return or exchange in the shortest time.

Customers can also contact our customer service staff by email, and the customer service staff will reply to the customer's email and deal with customer questions within 24 hours.

 

For customers who raise a dispute, our customer service staff will contact the customer within 24 hours. If the customer's situation complies with our refund policy, we will refund the customer after receiving the customer's return.

 

Since its establishment, the website has developed to the present, relying on this product advantage and service advantage to gain a foothold in the wig industry, customers should also give us full trust. The purpose of all members of our team is to let customers get the best quality products and services, so no matter what kind of problems the customers have, we will do our best to solve them.

 

In the future, we will provide more high-quality services and products to give back to our customers. At the same time, we also hope that our customers will give us trust and patience, and let us work together towards a better future!